Help Center

Find the answers you need to navigate smoothly

Getting Started

Creating an Account

Simply visit our homepage and click "Get Started" to begin. You'll need to verify you're 18 or older and provide an email address. No credit card or payment information is required.

Understanding Virtual Currency

All games use virtual coins that have no real-world value. You start with 1,000 free coins and can earn more through daily bonuses and gameplay. These coins cannot be purchased, sold, or exchanged for real money.

Choosing Your First Game

We recommend trying all three games to find your favorite. Star Navigator is great for action lovers, Paddle Quest for strategy fans, and Constellation Spin for those who enjoy pattern matching.

Gameplay Support

Game Controls

Star Navigator: Use arrow keys or swipe to move your ship. Collect stars and avoid obstacles.

Paddle Quest: Click or tap the dice to roll. Follow the game board and complete challenges.

Constellation Spin: Click the spin button to rotate the constellation. Match patterns to score points.

Saving Progress

Your progress is automatically saved in your browser's local storage. As long as you use the same device and browser, your coins, achievements, and game states persist between sessions.

Earning More Coins

Earn virtual coins by: playing games and achieving high scores, logging in daily for bonus rewards, completing weekly challenges, and participating in special events.

Technical Support

Browser Compatibility

NorthStarPaddle works best on modern browsers including Chrome, Firefox, Safari, and Edge. Make sure your browser is updated to the latest version for optimal performance.

Mobile Device Support

All games are fully responsive and work on smartphones and tablets. For the best mobile experience, we recommend playing in landscape orientation on devices with screen sizes 5 inches or larger.

Performance Issues

If games are running slowly: Clear your browser cache and cookies, close unnecessary browser tabs, ensure you have a stable internet connection, and try using a different browser if issues persist.

Lost Progress

Progress is stored locally in your browser. If you clear browser data or use a different browser/device, you'll start fresh. We recommend sticking to one browser for consistent progress tracking.

Account & Privacy

Data Privacy

We collect minimal data necessary for platform operation. Your game progress is stored locally on your device. We never sell user data to third parties. See our Privacy Policy for full details.

Cookies

We use cookies to save your age verification status and improve your experience. You can manage cookie preferences in your browser settings. Learn more in our Cookie Policy.

Deleting Your Account

To delete your account and associated data, contact us at support@northstarpaddle.com. We'll process your request within 48 hours.

Community & Safety

Reporting Issues

If you encounter inappropriate behavior or content, contact us immediately at support@northstarpaddle.com with details. We take all reports seriously and respond promptly.

Responsible Gaming

While our games use virtual currency with no real value, we encourage healthy gaming habits. Take regular breaks, set personal time limits, and if gaming feels problematic, visit our Responsible Gaming page for support resources.

Still Need Help?

Can't find what you're looking for? Our support team is here to assist you.

Contact Support View FAQs